Returning a product

Joyor wants you to be thrilled with your new purchase. If you are dissatisfied with an item and need to return it, we're here to help.

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RETURNING A PRODUCT

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Joyor wants you to be thrilled with your new purchase. If you are dissatisfied with an item and need to return it, we're here to help.

Before returning a product, you MUST first contact Joyorscooters.com customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Joyorscooters.com will not accept returns without a CRA number. To find the appropriate phone number or to send an email to customer service to request a CRA number, go to Joyorscooters.com.com/contact or see the "Contacting Joyorscooters.com" or "Getting Help" section of your customer documentation. Note: You must ship the product to Joyorscooters.com within 5 days of the date that Joyorscooters.com issues the Credit Return Authorization number and MUST follow these steps:

Ship back all products you are seeking to return to Joyorscooters.com and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.

Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment. A product must be returned in the original packaging it was received in (including box and protective cushioning). If you do not have the original packaging, you must provide separate packaging. Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, Joyorscooters.com will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy. Please Note: If you have lost your Order Number, call or send us an e-mail and we will be happy to send it to you. Once we have your product information, we will email your Return Authorization Number and Return Label. For products originally delivered through our White Glove Delivery service, we will also arrange for pick up at your residence or office.

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SUBMIT A RETURN REQUEST

Need help with order information, repair status, shipping faqs, product registrations or help finding a support center? Please contact us. Please fill out the contact form below. We will be in touch shortly after receiving your submission.

CONTACT JOYOR DIRECTLY

Learn about our products, view online manuals, get the latest downloads and get service, support and professional advice. Need help with order information, repair status, shipping FAQs, product registrations or help finding a Support Center? Please contact us. 

Joyor Customer Support CENTER

No. 501, Building 45, Datangxia District 2,
Yiwu, Zhejiang, 322000
China

Contact Number: +86 (183) 9593-8068
Email: support@joyorscooters.com

Opening Hours: 

Monday to Saturday: 9:00 am - 9:00 pm EST
Sundays: 10:00 am - 10:00 pm EST 

INTERNATIONAL SUPPORT

International Support Services. Take advantage of our reliable support services and resources. Diagnose and resolve technical problems or arrange Next Business Day On-Site Service over the phone when traveling internationally. 

INTERNATIONAL SUPPORT CENTER

No. 501, Building 45, Datangxia District 2,
Yiwu, Zhejiang, 322000
China

Contact Number: +86 (183) 9593-8068
Email: support@joyorscooters.com

Opening Hours: 

Monday to Saturday: 9:00 am - 9:00 pm IST
Sundays: 10:00 am - 10:00 pm IST 

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