Submit a Refund Request
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Submit a Refund Request
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Upon receipt of your return, Joyorscooters.com will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy. Please Note: If you have lost your Order Number, call or send us an e-mail and we will be happy to send it to you. Once we have your product information, we will email your Return Authorization Number and Return Label. For products originally delivered through our White Glove Delivery service, we will also arrange for pick up at your residence or office.
Return & Refund Handling Time
Your refund and return request will be accepted within three business days. Your refund and return request process will be processed within 15 business days.
CONTACT JOYOR
From offering expert advice to solving complex problems, we've got you covered.
Get help with repair information, service assistance and more.
SUBMIT A RETURN REQUEST
Need help with order information, repair status, shipping faqs, product registrations or help finding a support center? Please contact us. Please fill out the contact form below. We will be in touch shortly after receiving your submission.
CONTACT JOYOR USA DIRECTLY
Learn about our products, view online manuals, get the latest downloads and get service, support and professional advice. Need help with order information, repair status, shipping FAQs, product registrations or help finding a Support Center? Please contact us.
INTERNATIONAL SUPPORT
International Support Services. Take advantage of our reliable support services and resources. Diagnose and resolve technical problems or arrange Next Business Day On-Site Service over the phone when traveling internationally.
Contact Order Support
Check your order's status, view invoices, request a return, and contact support
To contact order support get started by identifying your order