FAQs

Please read our FAQs page to find out more.

What is the Order Processing Time and Shipping Time?

We usually start processing your order the day after we receive it. The order processing time is 1 business day. If there are any problems with your order, or if we can't dispatch it on time, our customer service team will contact you as soon as possible. Once your order has been dispatched, the delivery company will normally take 2-5 working days to deliver your order. The exact delivery time will depend on whether your location is remote and whether it's convenient for the courier to deliver quickly. Once your package has been shipped, we will provide you with a tracking number that allows you to follow the logistics online in real time. Examples include UPS, DHL or FedEx. You can track your package at any time and prepare for its arrival.

What Are the Carrier Delivery Options and the Estimated Delivery Times?

Joyor chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Joyor. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Average transit time is 2-5 business days. Overnight shipping is available to some zip codes for an additional cost. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions and holidays affecting parts of our fulfillment network etc.) may delay your orders. Please note that our delivery are based on normal conditions so in exceptional conditions it might happen that your order arrives after the expected date despite you ordering before the last order date provided.

“What Are the Shipping Cost and Applicable Taxes?

Shipping is free on all orders. You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.

All taxes and Customs fees will already be paid. You pay only what you pay at checkout. All taxes are included in the price of all items. The seller has paid all taxes and the customer does not have to pay any additional taxes. Free Taxes for all products and all orders.

What Are the Return and Refund Conditions?

1. A Return Merchandise Authorization (RMA) must be requested from us within 30 days from the date of receipt of shipment. To request a RMA, contact Our Service Team at support@joyorscooters.com

2. If the reason for return is not as a result of a product failure, the cost of return shipping will be borne by the customer.

3. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Our Service Team or written on paper by the customer, and must be included along with the returned product.

4. Returned product must be in good physical condition (not physically broken or damaged).

5. All accessories originally included with your purchase must be included with your return.

6. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.

How to Obtain Warranty Service?

A Warranty Service Order must be requested from Joyor within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Our Service Team support@joyorscooters.com

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Joyor Outlet. In accordance with applicable law, Joyor may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Joyor will not be responsible for any such damage or loss.

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ALL-NEW 2024

JOYOR MX-F5M

YOUR NEXT ADVENTURE IS JUST A KICK AWAY

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Manufacturer Direct. Joyor USA® Official Site

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Manufacturer Direct. Joyor USA® Official Site

ALL-NEW 2024

JOYOR MX-F5M 350W WANDERER

YOUR NEXT ADVENTURE IS JUST A KICK AWAY

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MSRP

$699.99

30 Days Money-Back Guarantee

Credit Card 180 Days Purchase Protection

Official Site Only 5-Year Warranty Service

Free Shipping 2-5 Business Days

MODEL SPECS

F5 31 Miles Folding Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
Joyor Electric Scooter
F5 31 Miles Folding Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
F5 31 Miles Long-Range Electric Scooter - Black
Joyor Electric Scooter

F5 31 Miles Single-Wheel Drive Long-Range Electric Scooter - Black , Top Speed 21.7mph

Joyor exclusive patented new generation shock-absorbing technology. Click or slide on the main photo to view more product photos

350W 21.7MPH 19NM

HUB MOTOR

36V 18AH 648WH LARGE CAPACITY

LITHIUM-ION BATTERY

VIEW SPECIFICATIONS

*Designed to impress at the office, across campus or around the neighborhood, The Joyor MX-F5M electric scooter combines sleek style with electric efficiency to bring a new level of sophistication to every ride. 
 
*The MX-F5M premium electric scooter will have you cruising or commuting, where permitted, in style at speeds up to 15.5 mph. Folds in 3 easy steps. 

*The MX-F5M is powered by a 350W brushless motor capable of providing 500W of peak power and a 648Wh Samsung enhanced battery, that guarantees great autonomy covering up to 36.9 miles with a single charge. 

GALLERY

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*Joyor offers a great selection of high-end electric scooters to American customers! All of our electric scooters deliver an extraordinary experience in Safety, Riding and Quality! Save big on our best price ever this year, manufacturer direct. No tax and free shipping. UPS fast delivery to the 48 contiguous United States.

FEATURES

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350W SINGLE-WHEEL-DRIVE HUB MOTOR

The MX-F5M motor generates 350W maximum motor power, reaching 19.5Nm peak torque. With this powerful motor, the MX-F5M reaches an exciting top speed, with an acceleration in 6 seconds.

 UNMATCHED PERFORMANCE

648Wh 36V 18Ah HIGH-PERFORMANCE BATTERY

The MX-F5M engineered a 648Wh, high-performance battery with a Heat Flux Multi-Layer Cooling System, keeping the heat balanced in even the most extreme driving conditions.

RIDE FARTHER

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HIGH DURABILITY MOTOR

With a brushless, direct current motor, the MX-F5M delivers a fast and sturdy riding experience. High-powered heat dissipation increasess your motor's lifespan, preventing burnout and keeping you in motion.

DREAM COMBINATION

BMS 6.0 BATTERY MANAGEMENT SYSTEM

Several 18650 high-capacity lithium batteries deliver up to 36.9 miles of travel on a single charge. Smart battery management via the LCD displays the health of the battery pack and notifies you immediately if there are issues. 

INTELLIGENT & HIGH-TECH

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MSRP

Credit Card 180 Days Purchase Protection
30 Days Money-Back Guarantee
60 Months Warranty Service
Free Shipping on All Orders

ACCESSORIES & MERCHANDISE

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Winter Motorcycle Balaclava

Starting at $49.99

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Winter Motorcycle Glove

Starting at $59.99

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Motorcycle Knee Guards

Starting at $49.99

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Winter Motorcycle Helmet

Starting at $99.99

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SIMILAR MODELS

EXTENDED-RANGE SERIES

WANDERER MX-F5S

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ALL-NEW 2024

JOYOR MX-F5S BLACK

MSRP $749.99

HOUND MX-Z4M

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ALL-NEW 2024

JOYOR MX-Z4M BLACK

MSRP $699.99