We usually start processing your order the day after we receive it. The order processing time is 1 business day. If there are any problems with your order, or if we can't dispatch it on time, our customer service team will contact you as soon as possible. Once your order has been dispatched, the delivery company will normally take 2-5 working days to deliver your order. The exact delivery time will depend on whether your location is remote and whether it's convenient for the courier to deliver quickly. Once your package has been shipped, we will provide you with a tracking number that allows you to follow the logistics online in real time. Examples include UPS, DHL or FedEx. You can track your package at any time and prepare for its arrival.

Joyor chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Joyor. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Average transit time is 2-5 business days. Overnight shipping is available to some zip codes for an additional cost. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions and holidays affecting parts of our fulfillment network etc.) may delay your orders. Please note that our delivery are based on normal conditions so in exceptional conditions it might happen that your order arrives after the expected date despite you ordering before the last order date provided.

Shipping is free on all orders. You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.

All taxes and Customs fees will already be paid. You pay only what you pay at checkout. All taxes are included in the price of all items. The seller has paid all taxes and the customer does not have to pay any additional taxes. Free Taxes for all products and all orders.

1. A Return Merchandise Authorization (RMA) must be requested from us within 30 days from the date of receipt of shipment. To request a RMA, contact Our Service Team at support@joyorscooters.com

2. If the reason for return is not as a result of a product failure, the cost of return shipping will be borne by the customer.

3. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Our Service Team or written on paper by the customer, and must be included along with the returned product.

4. Returned product must be in good physical condition (not physically broken or damaged).

5. All accessories originally included with your purchase must be included with your return.

6. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.

A Warranty Service Order must be requested from Joyor within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Our Service Team support@joyorscooters.com

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Joyor Outlet. In accordance with applicable law, Joyor may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Joyor will not be responsible for any such damage or loss.